Beam Hela Osu | Delivery and Returns

Delivery and Returns

Delivery Policy

Orders are processed within 1–3 business days after confirmation.
Delivery timelines may vary depending on the shipping location and availability of products.
International shipping is available to selected countries with applicable customs regulations.
Customers must provide accurate shipping addresses to ensure timely delivery.
Tracking information is shared via email or SMS once the order is dispatched.
Delays caused by external factors, such as weather or courier issues, are beyond company control.
Beam Hela Osu Lanka ensures products are securely packaged to maintain quality during transit.

Return Policy

Returns are accepted within a specified period after delivery, as per product category.
Products must be unused, unopened, and in original packaging to qualify for returns.
Certain items, such as perishable or hygiene-sensitive products, are non-returnable.
Customers must contact support to initiate the return process before sending products back.
Refunds are issued only after inspection and approval of returned items.
Shipping costs for returns may be borne by the customer unless due to company error.
Exchanges or replacements are offered for damaged or defective products, subject to verification.